Privacy Policy
Last updated: 30 September 2026
Domotic Pty Ltd (ABN 42 656 004 385) ("Domotic", "we", "us" or "our") is an Australian-owned small business providing smart home products, online retail, consulting, installation and related services.
We respect your privacy and are committed to handling personal information responsibly and transparently in accordance with applicable Australian privacy laws.
1. Personal information we collect
Depending on how you interact with Domotic, we may collect your name, email address, telephone number, delivery, billing or installation address, account and member profile information, order, payment and transaction information, products you purchase or enquire about, communications and enquiries, marketing preferences and subscription status, information submitted through forms or website chat, support, return, warranty or service information, website interaction information and technical information such as device, browser and website usage data.
For smart home consulting, installation or project services, we may also collect property or project addresses, floor plans or diagrams, photographs, details of smart home devices and systems, network or connectivity information relevant to the project, installation requirements and other technical or site information you choose to provide.
Domotic does not intentionally collect health information or other sensitive personal information as part of its ordinary services.
2. How we collect personal information
We generally collect personal information directly from you when you purchase products, create or use a website account, submit an enquiry or form, interact with our website chat or AI assistant, subscribe to marketing communications, contact us, request product advice, consulting or installation services, request support, a warranty assessment or a return, provide plans, photographs or technical information for a project, or otherwise interact with Domotic.
We may also receive information from third parties involved in providing our services, including payment providers, delivery partners, suppliers and technology providers.
3. Website accounts
Our website may allow customers to create an account. Where you create an account, we may retain information such as your name, email address, contact details, account credentials, order history and other information associated with your account.
4. How we use personal information
We may use personal information to process and fulfil orders, arrange delivery or drop-shipment, provide product and compatibility advice, respond to enquiries, provide consulting and installation services, provide customer support, process returns, refunds and warranty requests, communicate with you about an order, service or account, operate and improve our website and services, maintain customer and business records, detect or prevent fraud or security incidents, meet legal, taxation, accounting and regulatory obligations, understand website performance and customer behaviour, and send marketing communications where you have consented.
We will not treat information collected for an enquiry as automatic consent to receive unrelated marketing communications.
5. Marketing communications
Domotic currently uses email for marketing communications. Where you expressly opt in, we may send information about products, new releases, smart home technology, special offers and other Domotic news.
Marketing consent is separate from making a purchase, submitting an enquiry or providing contact information for customer service.
You can unsubscribe at any time using the unsubscribe option in our emails or by contacting info@domotic.com.au.
6. Website chat and artificial intelligence
Our website may provide an AI-assisted chat service to help visitors with product information, smart home questions and general enquiries. AI-generated responses may occasionally be incomplete or inaccurate.
Information provided through chat may be processed and stored to respond to your enquiry, provide customer support, improve the customer experience and refer your enquiry to a member of the Domotic team where required.
Providing contact details through chat does not automatically subscribe you to marketing communications.
7. Payments
Payments may be processed using Wix Payments, Stripe, Afterpay and Apple Pay. These providers may collect and process payment and transaction information in accordance with their own privacy policies and security practices.
Domotic generally does not receive or store complete payment card details where those details are processed directly by a payment provider.
8. Order fulfilment and service providers
Domotic fulfils some orders directly and also uses third-party suppliers and drop-shipping partners.
Where necessary to fulfil an order or provide a service, we may disclose relevant personal information to suppliers and service providers, including your name, delivery address, telephone number, email address, products ordered and information reasonably necessary to fulfil, support or service your order.
Other service providers may include website and e-commerce providers, payment processors, delivery and logistics providers, IT and cloud providers, analytics providers, advertising and marketing technology providers and professional advisers where required.
9. Overseas disclosure
Some suppliers or service providers may be located outside Australia. We may disclose personal information overseas where reasonably necessary to fulfil an order, obtain technical or product support, deal with a warranty or service request, or provide technology or infrastructure used by Domotic.
At present, this may include disclosure to recipients located in the Netherlands in connection with Robin products, support or warranty matters.
Other technology service providers used by Domotic may process information in overseas locations as part of their global infrastructure.
10. Website analytics, advertising and cookies
We use website analytics and advertising technologies to understand how our website is used, improve our services and measure advertising performance. These may include Google Analytics, Google Ads, Google Merchant, Meta Pixel and Wix analytics and related website functionality.
These technologies may collect pages viewed, products viewed, referring websites, browser and device information, approximate location derived from technical data, interactions with advertisements and website usage patterns.
Some services may use cookies, pixels or similar technologies. You can control certain cookies through your browser settings.
11. Consulting, installation and property information
When providing consulting or installation services, Domotic may receive plans, photographs, technical information and information relating to a residential or commercial property.
We recognise that this information may reveal details about the configuration, access or security of a property. We use this information only where reasonably necessary to assess, design, quote, support or deliver requested services and take reasonable steps to protect it from unauthorised access or disclosure.
12. Children
Domotic's products and services are not specifically directed at children. We do not knowingly seek to collect personal information from children for marketing purposes.
Customers are not generally required to provide their age or date of birth to purchase our products.
13. Security
We take reasonable technical, administrative and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and unauthorised disclosure.
Personal information may be stored using Wix and other technology providers used to operate our business.
14. Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, maintaining customer accounts, support and warranty services, transaction and business records, taxation, accounting and legal requirements and resolving disputes.
When information is no longer reasonably required, we may delete, de-identify or securely dispose of it where practicable and permitted by law.
15. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Contact:
Domotic Pty Ltd
ABN 42 656 004 385
Email: info@domotic.com.au
We may need to verify your identity before providing access.
16. Privacy enquiries and complaints
If you have a question or concern about how Domotic handles your personal information, contact info@domotic.com.au.
We will review privacy enquiries and complaints and aim to respond within a reasonable period. Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.
17. Third-party websites and services
Our website may contain links to third-party websites, products or services. Domotic is not responsible for the privacy practices of third parties and recommends reviewing their privacy policies before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology providers or suppliers, information-handling practices, or legal and regulatory requirements. The current version will show the date it was last updated.
19. Contact us
Domotic Pty Ltd
ABN 42 656 004 385
Email: info@domotic.com.au